The service is operated in the branches by a professional team of social workers, which train volunteers in assisting senior citizens.
Professional team
The professional team recruits volunteers for the service and trains them in national courses given at the various universities.
The professional team also provides group instruction for the volunteers at the branches, and directly monitors and accompanies their work.
Volunteers
Volunteers are retirees, ages 55 and above, who are ready and willing to contribute their time on a regular basis to other elderly people in the community.
Volunteers are subject to the rules of ethics of the National Insurance, such as: preserving confidentiality, not receiving favors, preventing conflict of interests, and more.
Training courses for new volunteers:
Every year, courses are organized to train new volunteers.
The goal of the courses is to train new volunteers who have been recruited in the previous year, to work with the elderly and acquaint them with fields of knowledge connected with their work in the service. Information about the training courses for new volunteers.
Service
The service is proposed to the elderly community as a whole in Israel and basically operates in two ways:
Direct contact
Contact made with the service, directly or indirectly, by the elderly person or his family, to obtain information, assistance, support and guidance in issues connected with the National Insurance Institute, or various community services.
Initiated contact
The service initiates contact with the elderly belonging in certain population groups, such as: advanced age, change in family status, functional condition, etc., in order to provide support and information, and offer the support and assistance relevant to their situation.